Privacy Policy

Privacy Policy — Custom Koi Ponds

How we collect, use and protect your personal information.

Privacy Policy

Last updated: April 2026

Information we collect

When you use our project quiz or contact form, we collect the information you provide: name, email address, postcode, and project details. We also collect standard website analytics data (pages visited, time on site, referring source) through anonymised analytics tools.

How we use your information

Project enquiry information is used solely to match you with appropriate installers from our vetted network and to follow up on your enquiry. We do not sell your personal information to third parties. We do not add you to marketing lists without explicit consent.

Sharing with installers

When we match you with installers, we share your project brief and contact details with those specific installers only. Installers in our network are required to treat your information confidentially and use it only for responding to your project enquiry.

Cookies and analytics

We use cookies for basic website functionality and anonymised analytics to understand how our content is used. You can disable cookies in your browser settings. This will not affect your ability to use the site.

Your rights

You have the right to access, correct, or delete the personal information we hold about you. To exercise these rights, contact us at the address on our contact page.

Contact

Privacy questions: use the contact form.